Join a team recognized for leadership, innovation and diversity
Responsible for making sure our customers receive helpful service and timely responses to Information Technology (IT) support requests and questions. This role will focus on creating and maintaining high quality, timely and consistent experiences across all customer support touch points, which can include (but is not limited to): In-Person, Email, chat and phone correspondence, Web-based support, tools/applications/portals, Support documentation/content, Virtual demos/training sessions, In-person meetings/events/trainings
Duties and Responsibilities
Performs customer support, training, and troubleshooting activities for various IT services.
Interacts with customers, troubleshoots and resolves problems related to hardware, software and/or process to the customers' satisfaction.
Interacts with customers over the phone, via e-mail, or by visiting the customer site.
Transfers issues that require more detailed analysis to more experienced personnel.
May receive and record customer inquiries regarding computer-related problems and/or services.
Notifies customers when problems have been resolved and closes log entries.
Assists in the process of evaluating and making recommendations regarding hardware, software, process and services that will improve overall IT support for customers.
Asset Management activities that identify and labelling new IT assets, purchasing of new IT assets, and documentation associated with IT Asset Management tools or systems.
May have responsibility for performing periodic audits with both internal and external examiners.
Executes customer support tasks and assignments given by more senior personnel. Arranges for assistance from others for highly complex technical support areas.
Organizes and conducts training activities required for various hardware and software capabilities in support of customer needs.
May perform other duties as required.
Location to work from can be Kansas City, MO or Albuquerque, NM
40 End to end IT support
20 Troubleshooting and root cause analysis
20 Install and upgrade systems and applications
20 Log and track calls and tickets
Must be a US Citizen due to contractual requirements.Nonexempt Careers at Honeywell - Engineering
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on applicable equal employment regulations, refer to the EEO is the Law poster .
Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .
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