Honeywell IT Customer Support Specialist I in Albuquerque, New Mexico

IT Customer Support Specialist I

Join a team recognized for leadership, innovation and diversity

Responsible for making sure our customers receive helpful service and timely responses to Information Technology (IT) support requests and questions. This role will focus on creating and maintaining high quality, timely and consistent experiences across all customer support touch points, which can include (but is not limited to): In-Person, Email, chat and phone correspondence, Web-based support, tools/applications/portals, Support documentation/content, Virtual demos/training sessions, In-person meetings/events/trainings

Duties and Responsibilities

Performs customer support, training, and troubleshooting activities for various IT services.

Interacts with customers, troubleshoots and resolves problems related to hardware, software and/or process to the customers' satisfaction.

Interacts with customers over the phone, via e-mail, or by visiting the customer site.

Transfers issues that require more detailed analysis to more experienced personnel.

May receive and record customer inquiries regarding computer-related problems and/or services.

Notifies customers when problems have been resolved and closes log entries.

Assists in the process of evaluating and making recommendations regarding hardware, software, process and services that will improve overall IT support for customers.

Asset Management activities that identify and labelling new IT assets, purchasing of new IT assets, and documentation associated with IT Asset Management tools or systems.

May have responsibility for performing periodic audits with both internal and external examiners.

Executes customer support tasks and assignments given by more senior personnel. Arranges for assistance from others for highly complex technical support areas.

Organizes and conducts training activities required for various hardware and software capabilities in support of customer needs.

May perform other duties as required.

Location to work from can be Kansas City, MO or Albuquerque, NM

40 End to end IT support

20 Troubleshooting and root cause analysis

20 Install and upgrade systems and applications

20 Log and track calls and tickets

YOU MUST HAVE
  • 1 year of practical experience in providing customer support in an IT related field, troubleshooting activities for IT desktop systems, computer training, and asset management of IT desktop equipment
  • Associates degree in computer-related field or 2 years of IT work experience
  • Must be a US Citizen to obtain and maintain a level Q security clearance.
WE VALUE
  • General knowledge of desktop computer hardware and software.
  • Beginner to intermediate skills for identifying and resolving technical problems
  • Skill in using operating system software, companion software and utilities.
  • Effective communication skills, interpersonal and customer-service skills.
  • Some positions within this classification may require unique computer skills.

Must be a US Citizen due to contractual requirements.Nonexempt Careers at Honeywell - Engineering

INCLUDES
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: req141595
  • Category: Information Technology
  • Location: PO Box 5250, Albuquerque, NM 87185-5250 USA

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

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