Deliver business value through Right and Fast partnership
The IT Customer Satisfaction (CSAT) Team is responsible for measuring, analyzing, and reporting employee feedback over a broad range of IT services and systems. CSAT measurements are obtained through IT incident data and by obtaining employee feedback across multiple channels, then carefully analyzing the data to identify issues, trends, and improvement opportunities. Timely, fast, and proactive CSAT analysis enables IT to anticipate future problems in order to minimize customer issues, eliminate
future occurrences altogether, and improve the end-to-end customer experience. CSAT is a primary organizational learning tool, enabling IT to listen, learn, and adapt to employee and business expectations in a global, dynamic, high-tech, continuous improvement, environment.
We are seeking an energetic, technically savvy individual with a passion for customer experience to be part
of a dynamic team focused on IT customer satisfaction and related process optimization. This role will be
responsible for data and trend analysis, reporting, related communications with IT stakeholders, identification and management of CSAT improvement and analytics initiatives.
25 Customer experience data analysis
25 IT Process improvement
20 Ongoing collaboration with IT stakeholders
20 Data Visualization & Reporting
10 Customer Satisfaction meeting & projects
Exempt Honeywell Technology Solutions
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on applicable equal employment regulations, refer to the EEO is the Law poster .
Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .
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