Honeywell IT Specialist HW/SW- 2nd level internal support in Brno, Czech Republic

IT Specialist HW/SW- 2nd level internal support

Join a team recognized for leadership, innovation and diversity

Join Honeywell's One IT team that offers IT support to end users across the globe. You will deliver effective, secure and responsive service to customers and enable them to make informed decisions in a connected way. You will provide contemporary services and work with IT teams and vendors to provide compliant hardware, infrastructure, network, software support and complex problem resolution in a fast paced environment. You will identify root causes and manage escalations as necessary. You will resolve IT issues and guide users through solutions to ensure the highest levels of customer satisfaction.

  • Provide L2 support for IT issues to help customers achieve a consistent, seamless ITexperience in a fast-paced environment
  • Asset Management activities, purchasing of new IT assets, anddocumentation associated with IT Asset Management tools or systems
  • Recommend and implement improvements and root cause analysis to deliver the best timely solutions, improving customer satisfaction and experience
  • Interacts with customers, troubleshoots and resolves problems related to hardware,software and/or process to the customers' satisfaction.
  • Transfers issues that require more detailed analysis to more experienced personnel.
  • Assists in the process of evaluating and making recommendations regarding hardware,software, process and services that will improve overall IT support forcustomers.

    50 2nd level internal customer support

    25 IT asset set up and decommissioning

    25 Install and upgrade systems and applications

YOU MUST HAVE
  • High school diploma, Bachelor’s degree is a plus
  • At least 1 year experience providing customer support in an IT related field,troubleshooting activities for IT desktop systems and asset management of ITdesktop equipment
WE VALUE
  • General knowledge of desktop computer hardware and software
  • Understand networking concepts; servers; LANs/WAN
  • Fluent in English and Czech language
  • Intermediate skills for identifying and resolving technical problems
  • Good knowledge of operating systems (Microsoft Windows)
  • Effective communication skills, organizational and customer service skills

Nonexempt Careers at Honeywell - Engineering

INCLUDES
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD50075
  • Category: Information Technology
  • Location: Turanka 1387/100, Brno, BM 62700 CZE

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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