Honeywell Customer Service Assistant - German in Bucharest, Romania

Customer Service Assistant - German

Join a team recognized for leadership, innovation and diversity

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

  • Ensure all validations for handover package are completed accurately
  • Book customer PO / contract in ERP
  • Opportunity booking
  • Administer specific aspects of the booking lifecycle in SFDC/SAP including amendments
  • Goods receipt of orders on delivery
  • Invoice generation (attention to specific customer / country requirements)
  • Credit note generation
  • Ensure good document control
  • Run standard reports to evaluate activity & performance
  • Support and sustain HOS initiatives and guidelines
  • Manage more complex orders in terms of specificity and exceptions

    20 Processing Returns

    20 Customer Invoicing

    20 Administrative Support

    20 Order Processing

    20 Prepare Forecast Reports

YOU MUST HAVE
  • High School Diploma, or equivalent. Some experience in the field.
  • Preferred 1-2 years’ experience in a Customer Services environment
  • English Fluent with German

WE VALUE

  • An attention to detail
  • A bias for action
  • An ability to work in a team
  • A commitment to discovering ways to improve service
  • An ability to work with limited direction

Nonexempt How Honeywell is Connecting the World

INCLUDES
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD29549
  • Category: Customer/Product Support
  • Location: 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, B 020339 ROU

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

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