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We are looking for an Account Manager to manage all aspects of engagements with existing and new customers for our Honeywell Building Solutions organization. Develop and sustain long-term customer relationships; Network within the customer account and industry; Facilitate resolution of all customer problems; Serve as a central resource for communications with the customer. Develop new customer relationships; Calling at all levels, including senior levels, of target customer organizations; engaging early in the customer buying process to discover customer needs HBS can fulfill and/or influence customer specification prior to bid. Maintain a balanced approach to superior customer service and related account planning; Manage and build customer contacts, Serve as the customer’s ambassador, trusted advisor, and advocate; Analyze contracts, for assigned customers, in order to provide metrics necessary for customer retention; Engage assigned customers, on a predetermined schedule, to identify customer needs and present relevant HBS offerings; Promote additional HBS services and products. Manage approximately 30 customer accounts with growth potential; Responsible for account retention and penetration. Leverage resources to address customers’ needs; Drives self and others to produce positive business results for HBS. Retain and grow HBS’ revenue and margin, in support of Annual Operating Plan
Provides primary customer interface responsible for the development of business, and management of relationships, with customers
Understanding and articulation of the value that Honeywell brings, to the customer, to drive specific business outcomes
Dissemination of key messages, initiatives and information pertaining to the value HBS brings to its’ customers
Provides the primary customer interface for all products, services and solutions
Champions customer needs and requirements within the HBS organization
Works closely, with the Management Team, to ensure 100% customer satisfaction
Responsible for achievement of revenue, margin plans and economic value added goals
Prepare reports and documentation in order to conduct ongoing customer reviews
Maintain successful customer relationships
Conduct annual customer facing business reviews
Retain and grow HBS’ revenue and margin, of assigned accounts, in support of Annual Operating Plan
Maintain adds and changes to contracts, as required
Work with management team to minimize cancellation causes
20 Identify Opportunities
20 Manage and Plan Accounts
20 Negotiate and Close
20 Manage Momentum Through the Sales Cycle
20 Establish Rapport with Customers
Exempt Careers at Honeywell - Engineering
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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