Honeywell Infrastructure Services Lead in Golden Valley, Minnesota

Infrastructure Services Lead

Join the industry leader to design the next generation of breakthroughs

This is an incredibly exciting time to join the Homes and ADI Global Distribution team at Honeywell! Homes and ADI Global Distribution is a leader in the home heating, ventilation and air conditioning (HVAC) controls and security markets, and a leading global distributor of security and fire protection products.

In 2018, Honeywell will be spinning off the Homes and ADI Global Distribution business into a stand-alone, publicly traded company, named Resideo. Being a stand-alone company will provide the business the independence, focus, direct financial resources, and flexibility required to adapt quickly to market and customer dynamics, and we want you to be part of its evolution. For more information on the future independent company, go to www.resideo.com .

The Site Support Team Lead acts as an escalation point for customer and team issues. This position directly interfaces with clients and coordinates the resolution of customer issues. This is a working delivery lead position, with at least 50% of the role still requiring hands on site support focused on site based projects.

Responsibilities:

Primary coordinator for all activity in the assigned region; provide direction for regional contracted resources.

Responsible for managing, monitoring and reporting on service operations; metrics, capacity, productivity and customer satisfaction.

Ensures resources and activities are aligned all audit and compliance obligations.

Ensures that service levels related to services and projects are maintained and achieved at the expected quality agreed upon with customers at a high level of satisfaction.

Take action on potential risks and issues and escalate to senior management if escalation is required.

Adapts to processes and methods and adopts approaches to align to current and future business needs.

Interface with business and IT customers to understand expectations and assist with managing issues and workload with appropriate partners.

Maintains a strong understanding for the customers’ business and develops productive working relationships throughout the organization.

Assist with planning, coordinating, and status updates of IT projects across the site support team and other IT and business functions.

Develop relationships throughout the business as well as the overall program to ensure customer satisfaction

Utilize our behaviors to drive actions and overall customer service

20 Business requirements analysis

20 Document requirements

20 Provide inputs for business case

20 Identify/resolve process gaps

20 Document new processes

YOU MUST HAVE
  • Bachelor/Masters degree in Information Technology, Computer Science, Business
  • 5+ years providing “hands-on” infrastructure support, including; network, servers, desktops and related peripherals
  • 2+ years’ experience in leading infrastructure operations, support and/or delivery teams preferred.
WE VALUE
  • Technical experience and expertise in IT infrastructure and application technologies.
  • Strong written, presentation, and verbal communication skills with demonstrated experience interacting and coordinating efforts at multiple levels throughout an organization.
  • Strong analytical, problem solving and organizational skills.
  • Creatively applies a wide range of technical and/or management principles
  • Ability to work under time constraints; excellent multi-tasking skills.

Exempt Careers at Honeywell - Engineering

INCLUDES
  • Some Travel Required
ADDITIONAL INFORMATION
  • Job ID: HRD41860
  • Category: Information Technology
  • Location: 1985 Douglas Drive North, Golden Valley, MN 55422 USA

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

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