Honeywell Sr Technical Support Specialist in Guarulhos, Brazil

Sr Technical Support Specialist

Join a team recognized for leadership, innovation and diversity

Senior Technical Support Specialist

The position is a customer facing

role, where you will provide value to our customers by driving satisfaction and

effortless experience. You will investigate and resolve technical issues

primarily as a member of our Aerospace Technical Support global network.

You will also provide technical support in the field when issues require on-site

support at a customer location. You will also develop customer

relationships to fully understand and support their technical needs. You

will drive organizational knowledge by capturing and sharing knowledge gained

during the issue resolution process.

Support Aerospace Technical Support

network responding to email and phone inquiries from customers (60%)

Support customers on-site by

deploying to customer aircraft locations to resolve complex technical issues.

(10%)

Build relationships with regional

customers with regularly scheduled calls and face to face visits/meetings.

(20%)

Capture and use knowledge gained

from resolving technical issues. (10%)

40 Facilitate issue identification and analysis

40 Investigate and resolve technical issues

20 Track requests resolution

YOU MUST HAVE

Bachelor's

Degree in Engineering or related technical discipline

10+ years aviation avionics maintenance experience

Ability to speak Portuguese, English, Spanish desired but optional

WE VALUE

Experience

troubleshooting Air Transport category Flight Management Systems, EGPWS, SATCOM,

Flight Controls-Autopilots, TCAS/Transponders, Radar, Com/Nav

systems.

Significant experience with design & development, product test, and/or field support for Avionic products.

Pilot License

Six Sigma Greenbelt Certified or LEAN experience

Strong communications and situational leadership skills to facilitate/influence decisions

Familiarity with SalesForce.Com (SFDC), Avaya System Program

Management experience

Diverse Avionics product experience

Strong customer-centric mindset

Ability to proactively evaluate circumstances and drive resolution of issues

Self-motivated, results oriented and able to lead a team with little or nomanagement oversight.

Ability to multi-task and be efficient and highly effective in completing work activities.

Rapid and accurate problem solver.Demonstrated business acumen.Strong interpersonal skills with ability to work independently, as well as part of a team.Strong verbal and written communication skill with ability to positively influence others.

Can communicate effectively and confidently with different levels (senior leadership to shop floor technicians).

Can push back with customer in a professional manner and find elegant solutions to complex issues that support HON business directives AND satisfy customer's needs.

Ability to think clearly and remain professional under stress induced and time pressured situations.

Can defuse high tension situations and is a settling influence in a crisis.

Actively seeks out and looks for growth opportunities and works with sales personnel in next steps.

Ability to travel at short notice to support customer issues including aircraft on ground

Ability to work non-standard hours (some after hours, weekends and holidays) as needed

Ability to interact and respect different cultures while delivering business results

Proven track record in demonstrating customer satisfaction skills with high visibility customers; ability to establish credibility and maintain strong customer relationships

Nonexempt Careers at Honeywell - Engineering

INCLUDES
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD27989
  • Category: Customer/Product Support
  • Location: Av. Julia Gaiolli, 282, Guarulhos, SP 07251-500 BRA

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

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