Join a team recognized for leadership, innovation and diversity
Senior Technical Support Specialist
The position is a customer facing
role, where you will provide value to our customers by driving satisfaction and
effortless experience. You will investigate and resolve technical issues
primarily as a member of our Aerospace Technical Support global network.
You will also provide technical support in the field when issues require on-site
support at a customer location. You will also develop customer
relationships to fully understand and support their technical needs. You
will drive organizational knowledge by capturing and sharing knowledge gained
during the issue resolution process.
Support Aerospace Technical Support
network responding to email and phone inquiries from customers (60%)
Support customers on-site by
deploying to customer aircraft locations to resolve complex technical issues.
Build relationships with regional
customers with regularly scheduled calls and face to face visits/meetings.
Capture and use knowledge gained
from resolving technical issues. (10%)
40 Facilitate issue identification and analysis
40 Investigate and resolve technical issues
20 Track requests resolution
YOU MUST HAVE
Degree in Engineering or related technical discipline
10+ years aviation avionics maintenance experience
Ability to speak Portuguese, English, Spanish desired but optional
troubleshooting Air Transport category Flight Management Systems, EGPWS, SATCOM,
Flight Controls-Autopilots, TCAS/Transponders, Radar, Com/Nav
Significant experience with design & development, product test, and/or field support for Avionic products.
Six Sigma Greenbelt Certified or LEAN experience
Strong communications and situational leadership skills to facilitate/influence decisions
Familiarity with SalesForce.Com (SFDC), Avaya System Program
Diverse Avionics product experience
Strong customer-centric mindset
Ability to proactively evaluate circumstances and drive resolution of issues
Self-motivated, results oriented and able to lead a team with little or nomanagement oversight.
Ability to multi-task and be efficient and highly effective in completing work activities.
Rapid and accurate problem solver.Demonstrated business acumen.Strong interpersonal skills with ability to work independently, as well as part of a team.Strong verbal and written communication skill with ability to positively influence others.
Can communicate effectively and confidently with different levels (senior leadership to shop floor technicians).
Can push back with customer in a professional manner and find elegant solutions to complex issues that support HON business directives AND satisfy customer's needs.
Ability to think clearly and remain professional under stress induced and time pressured situations.
Can defuse high tension situations and is a settling influence in a crisis.
Actively seeks out and looks for growth opportunities and works with sales personnel in next steps.
Ability to travel at short notice to support customer issues including aircraft on ground
Ability to work non-standard hours (some after hours, weekends and holidays) as needed
Ability to interact and respect different cultures while delivering business results
Proven track record in demonstrating customer satisfaction skills with high visibility customers; ability to establish credibility and maintain strong customer relationships
Nonexempt Careers at Honeywell - Engineering
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on applicable equal employment regulations, refer to the EEO is the Law poster .
Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .
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