Honeywell Lead Technical Support Assistant in Gurgaon, India

Lead Technical Support Assistant

Design solutions to drive safe living and quality of life

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication.

Be part of a team that is solving complex technical problems for the customer

Learn to apply highest standards of customer support

Build business acumen while learning to address customer's technical needs

20 Facilitate issue identification and analysis

20 Track requests resolution

20 Provide technical training

20 Build relationships with customers

20 Build relationships with customers

YOU MUST HAVE
  • High School Diploma, or equivalent. Some experience in the field.
WE VALUE
  • Bachelor degree in Management, Computer Science or a technology related discipline
  • Experience in the industry is preferred
  • Excellent interpersonal and verbal & written communication skills
  • Strong continuous improvement mindset, strong leadership impact
  • Experience with Salesforce.com and SharePoint
  • Demonstrated experience with Knowledge Management & Call Center Management
  • Good administration skills

Nonexempt How Honeywell is Connecting the World

INCLUDES
  • Remote Access Required
  • Relocation Provided
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: req170312
  • Category: Customer/Product Support
  • Location: One-HON-UTC-2+4F ,UTC, 2F 4F, Susantlok, Sector 43, Gurgaon, HR IND

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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