Honeywell Sr Customer Service Assistant in Horsham, United Kingdom

Sr Customer Service Assistant

Join the industry leader to design the next generation of breakthroughs

As a Customer Specialist, in the loyalty team, you are empowered to take ownership of any task and be able to create an environment where you work to inspire customer loyalty and significantly enhance the overall Trend Advance customer experience. It is essential you proactively anticipate customer needs and expectations whilst maintaining a high level of professionalism with customers.

To join the team all you need is the right attitude to service excellence, good communication skills, be self-motivated with a great personality. The ability to work as part of a team is essential, as is the requirement to be flexible to support other customer service teams.

Main job responsibilities include;

•Manage & schedule contracted or call out inclusive customer request for a fault call engineer attendance, through to completion and invoicing.

•Liaising with the contract management support coordinator and contract managers, to ensure our existing customer contracts are processed accordingly.

•Qualifying, validating and processing of our customer orders, subsequent invoicing and credits & debtor management.

•Following up on the customers experience via surveys and courtesy calls and managing the feedback to improve the service.

•Provide customers with timely reports and quotations, along with follow up of purchase orders.

•Updating customer information in the customer service database during and after each call.

•Supporting other parts of the business to resolve escalated issues arising from customer contact i.e. complaint ownership and call escalation.

•Responsible for Inbound/Outbound Calls in relation to all types of queries and escalations from internal and external customers

•Proactively look for and implement process improvements.

•Effective problem resolution and root cause analysis prevention.

•General housekeeping of the business data base (delivery addresses, contact names, contact numbers & email addresses).

Key Results areas:

•Increase customer satisfaction

•Consistent high level of service achieved through the team for the customer.

•Accurate order processing, invoicing and crediting.

•Business communication.

•Demonstrate process improvements.

95 Customer Service

5 Continuous improvement activities

Person Specification:
•Experience of working in a Customer Service environment.

•Exceptional interpersonal and communication skills to support all levels of customers both internal and external.

•Excellent problem solver with methodical and consistent approach to their work.

•Effective time management and organisational skills.

•Proven experience of working to tight deadlines and meeting business demands.

•Experience in driving customer improvements.

•Computer literate – MS Office, specifically Excel and Outlook.

•SAP/Siebel/Salesforce experience preferable.

Nonexempt How Honeywell is Connecting the World

INCLUDES
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD29678
  • Category: Customer/Product Support
  • Location: St Marks Court, Horsham, W SUSX GBR

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

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