Honeywell Activation Specialist in Hyderabad, India

Activation Specialist

Improve business and family comfort, protection and productivity

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

Help Honeywell be the customer's top choice by delivering excellent customer care

Build up your business acumen while learning to address customer needs

Be part of the team that is solving complex problems for the customer

25 Processing Returns

25 Customer Invoicing

25 Deliver Forecast Reports

25 Order Processing

The Lead Customer Activation

Specialist is the initial point of contact for initiating a Cabin Service

offering and includes team leader responsibilities.

The role will be responsible for interfacing and coordinating with internal

sales, accounts, technical support teams and vendors to deliver correct and

timely activation of various Connectivity and Flight Services to a customer’s

aircraft. The activities necessary to

provide these services will be performed using a highly interactive, team

centered project management approach. In addition, this

lead position will be accountable to support, coach and train assigned

activations specialists.

Responsibility-

Provide / Activate

New Cabin Service Offerings

Clarify requirements of the requested services with the

customer to ensure accuracy and customer satisfaction

Coordinate with external service providers and other vendors

to initiate data and voice services

Partner with Honeywell sales and accounts teams to ensure

seamless hand-off between point of sale, accounts set-up and activation

Provide sales support and training on complex activations

that require an understanding of the variables for each service

Proficient use of activation systems, including SAP,

Salesforce.com, DBMAN, Mobilware, Inmarsat and Iridium

Manage workflow with minimum supervision while displaying

patience, sound judgment, and professionalism under pressure

Execute all tasks with a high degree of accuracy

Provide email and phone support for escalated Activation

related issues

Process the required activation tasks utilizing various

internal and external (vendor owned) systems

Schedule and conduct customer meetings designed to assemble

the team required collect activation requirements

On call support on weekends and nights on a rotating basis

Assist assigned team of activations

specialists perform all daily tasks assisting with prioritization of work as

required

Provide Customer

Support / Resolve Inquiries-

Support a global customer base while prioritizing critical

issues; ensure customer requirements are met

Provide a high level of technical support for Activation

related issues

Coordinate all Activation related activities with Sales,

Engineering, Technical Support, Accounts and customers - as activation requires

Respond to customer inquiries by phone and email as required

and per established Service Level Agreements (SLAs)

Provide first level and escalation support

to assigned activations team

Process Management-

Manage and maintain established funnel reporting of all

known future and current activations

Maintain established Activation Process for both internal

and customer communications

Manage and update activation work instructions, procedures,

support material, job aids and training artifacts

Coordinate out of process tasks requiring internal or

external escalations

Ensure completion of all required internal process,

compliance and regulatory documentation

Provide developmental feedback to

improve assigned activations teams performance as required

Act as team liaison to organizations

management

Must Have

Associates Degree or high school equivalent

2+ years customer service, system activation experience

2+ years with Satcom, telecom or related technology

experience

We Value

Technically based system understanding

Experience in aerospace or aviation industry preferred

Experience using SalesForce.com or other CRM tool

Strong verbal and written communication skills

Ability to work collaboratively with multiple Honeywell

entities by developing and maintaining effective relationships

Ability to effectively handle a wide range of customers

needs with professionalism at all times

Demonstrated ability to work in a changing environment is

strongly preferred

Possess a “privilege to serve” attitudeNonexempt Honeywell User Experience Design Studios

INCLUDES
  • Continued Professional Development
  • Relocation Provided
ADDITIONAL INFORMATION
  • Job ID: HRD30104
  • Category: Customer/Product Support
  • Location: Lot 115 (P),Nanakramguda Village,, Serilinganpally Madndal, RR District, Hyderabad, TS 500019 IND

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

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