Honeywell Activations Specialist in Hyderabad, India

Activations Specialist

Innovate to solve the world's most important challenges

The Customer Activation Specialist is the initial point of contact for initiating a Cabin Service offering. The role will be responsible for interfacing and coordinating with internal sales, accounts, technical support teams and vendors to deliver correct and timely activation of various Connectivity and Flight Services to a customer’s aircraft.The activities necessary to provide these services will be performed using a highly interactive, team centered project management approach.

Responsibility-

Provide / Activate New Cabin Service Offerings

Clarify requirements of the requested services with the customer to ensure accuracy and customer satisfaction

Coordinate with external service providors and other vendors to initiate data and voice services

Partner with Honeywell sales and accounts teams to ensure seamless hand-off between point of sale, accounts set-up and activation

Provide sales support and training on complex activations that require an understanding of the variables for each service

Proficient use of activation systems, including SAP, Salesforce.com, DBMAN, Mobilware, Inmarsat and Iridium

Manage workflow with minimum supervision while displaying patience, sound judgment, and professionalism under pressure

Execute all tasks with a high degree of accuracy

Provide email and phone support for escalated Activation related issues

Process the required activation tasks utilizing various internal and external (vendor owned) systems

Schedule and conduct customer meetings designed to assemble the team required collect activation requirements

On call support on weekends and nights on a rotating basis

Provide Customer Support / Resolve Inquiries-

Support a global customer base while prioritizing critical issues to ensure customer requirements are met on time

Provide a high level of technical support for Activation related issues

Coordinate all Activation related activities with Sales, Engineering, Technical Support, Accounts and customers - as activation requires

Respond to customer inquiries by phone and email as required and per established Service Level Agreements (SLAs)

Process Management-

Manage and maintain established funnel reporting of all known future and current activations

Maintain established Activation Process for both internal and customer communications

Manage and update activation work instructions, procedures, support material, job aids and training artifacts

Coordinate out of process tasks requiring internal or external escalations

Ensure completion of all required internal process, compliance and regulatory documentation

30 Provide Customer Support

30 Provide / Activate New Cabin Service Offerings

20 Process Management

20 Resolve Inquiries

Must Have

Associates Degree or high school equivalent

2+ years customer service, system activation experience

2+ years with Satcom, telecom or related technology experience

We Value

Technically based system understanding

Experience in aerospace or aviation industry preferred

Experience using SalesForce.com or other CRM tool

Strong verbal and written communication skills

Ability to work collaboratively with multiple Honeywell entities by developing and maintaining effective relationships

Ability to effectively handle a wide range of customers needs with professionalism at all times

Demonstrated ability to work in a changing environment is strongly preferred

Possess a “privilege to serve” attitude

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Nonexempt How Honeywell is Connecting the World

INCLUDES
  • Some Travel Required
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD25332
  • Category: Customer/Product Support
  • Location: House No. 8-2-418, Road No.7, Banjara Hills, Hyderabad, TS IND

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

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