Honeywell Product Support Manager in Hyderabad, India

Product Support Manager

Join a team recognized for leadership, innovation and diversity

Provide reliable technical assistance to internal and external customers. You will ensure professional coverage of Technical Support Helpdesk. You will drive focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will use your influence to expedite complicated cases. You will develop broad understanding of customer needs. You will drive the knowledge-sharing mindset, methodology, and tools. You will develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues across teams.

Lead the team that is solving complex technical problems for the customer

Drive timely responses to customer demands by supporting the coordinating efforts of different teams

Help your team develop business acumen while teaching to address customer's technical needs

20 Facilitate issue identification and analysis

20 Investigate and resolve technical issues

20 Track requests resolution

20 Provide technical training

20 Build relationships with customers

Product Support Manager

Position Responsibilities:

· End-to-end managerial responsibility of Honeywell Technical Solutions (HTS) Navigation

database (NavDB), Airport Moving Map database (AMDB), Airline Modifiable

Information (AMI) software, and Operational Program Configuration (OPC)

software production

· Understands Aerospace Services & Connectivity business strategy and links immediate

team objectives to overall strategy

· Sets HTS Product Support team's goals and objectives

· Fosters teamwork with Global teams, facilitates meetings, and builds relationships

· Interfaces with a broad range of customers to resolve concerns and meet expectations

· Build strong customer focus, demonstrate a sense of urgency and consistent

performance, while communicating effectively

· Formulate continuous improvement strategies for program execution

· Understand product roadmaps and business acumen

· Understand the DO-200A process and periodically review the process for continuous

improvement

· Take responsibility to ensure that tasks are assigned properly and implemented using

a defined process; Monitor the execution of the tasks closely for completeness,

quality and timeliness.

· Build leadership proficiencies focused on differentiated skills to sustain Product

Support activities at HTS

· Provide project updates to HTS management and partners

· Monitor own activities and ensure that tasks are appropriately defined, supported and

achieved in a timely manner

· Maintain proficiencies in a range of technical disciplines required to support NavDB,

AMDB, AMI’s, and OPC’s

· Develop employees through mentoring and assigning appropriate work to enhance employee

technical and personal growth

Essential Skills:

· Bachelor’s degree in any discipline

· Cockpit experience of at least 3000 hours

· Proficiency in Navigation and Flight Planning

· Proficiency in Avionics

· Knowledge of various Flight Management Systems

· Exposure to all phases of flight operations

· Excellent communication skills

· Minimum work experience of 15 years

Additional responsibilities:

· Have a strong interest and passion to work with a multi-dimensional business

· Energetic and ambitious

· Thrive in a challenging, fast-paced work environment

· Demonstrate excellent leadership and communication skills

· Strong business acumen

· Desire to contribute in a team-oriented environment

· Some local and international travel requiredExempt Honeywell User Experience Design Studios

INCLUDES
  • Some Travel Required
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD36572
  • Category: Customer/Product Support
  • Location: Lot 115 (P),Nanakramguda Village,, Serilinganpally Madndal, RR District, Hyderabad, TS 500019 IND

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

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