Honeywell Technical Support Specialist in Kuala Lumpur, Malaysia

Technical Support Specialist

Driving Infinite Possibilities Within A Diversified, Global Organization

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues. Be part of a team that is solving complex technical problems for the customer; Drive timely responses to customer demands by supporting the coordinating efforts of different teams; Build business acumen while learning to address customer's technical needs;

20 Facilitate issue identification and analysis

20 Investigate and resolve technical issues

20 Track requests resolution

20 Provide technical training

20 Build relationships with customers

YOU MUST HAVE
  • Bachelor's degree, or equivalent. Some experience in the field.
  • Fluent in Hindi in both written and spoken is required for this role;
WE VALUE
  • Extensive customer facing experience
  • Experience in the industry is preferred
  • Excellent interpersonal and verbal & written communication skills
  • Strong continuous improvement mindset, strong leadership impact
  • Experience with Salesforce.com and SharePoint
  • Demonstrated experience with Knowledge Management & Call Center Management
  • Good administration skills

Nonexempt Careers at Honeywell - Engineering

INCLUDES
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD22822
  • Category: Customer/Product Support
  • Location: UOA Corporate Tower, Avenue 10, The Vertical,, Bangsar South City, No. 8, Jalan Kerinchi, Kuala Lumpur, WP 59200 MYS

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

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