Honeywell Customer Advocate in Markham, Ontario

Customer Advocate

Join a team recognized for leadership, innovation and diversity

Via face to face meetings and the telephone, maintain and develop relationships with assigned contract customers. Attend to customer needs and requests, serving as liaison to appropriate Honeywell personnel and departments and tracking action items to completion, ensuring customer satisfaction.

Facilitate resolution of customer issues. Collaborate with management and service team to help forecast future agreement escalations. Work with the management and sales to renew the service agreements of assigned customers at profitable margins. Seek out potential revenue opportunities including customer's budgeted upgrades or expansions, forwarding these opportunities to the Regional Sales Leaders for distribution. Understanding and expressing the value that Honeywell brings, to the customer, to drive specific business outcomes. Meet monthly deadlines for customer contact reporting.

Meet monthly deadlines for agreement escalation input. Prepare and maintain contract documents

Meet and exceed goals and objectives for customer retention. Participate as a member of the Canada Region Customer Advocate Team by sharing ideas and providing input to improve customer retention.

Supports Sales team by providing agreement financial standing, past history, Contract Audits, agreement addendums/amendments.

Help Honeywell be the customer's top choice by delivering excellent customer care

Build up your business acumen while learning to address customer needs

Be part of the team that is solving complex problems for the customer

30 Customer Invoicing

35 Deliver Forecast Reports

35 Order Processing

YOU MUST HAVE
  • 3+ years of customer service experience
  • University degree or college diploma or additional 4 years work experience in customer service inlieu of post-secondary education
WE VALUE
  • Exceptional written and oral communications skills.
  • Previous experience in face to face customer service.
  • Knowledge of HVAC and BAS an asset.
  • Computer literacy (especially Microsoft Office Suite).Strong organizational skills.
  • Must be a good listener
  • Must have excellent customer service skills – people personMinimal supervision – self starter
  • SAP knowledge is a plus
  • Works well in a Team and Individual Environment

Nonexempt Careers at Honeywell - Engineering

INCLUDES
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD32711
  • Category: Customer/Product Support
  • Location: 85 Enterprise Blvd., Suite 100, Markham, ON L6G 0B5 CAN

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

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