Honeywell NavDB/TerrDB Account Rep in Mexicali, Mexico

NavDB/TerrDB Account Rep

Driving Infinite Possibilities Within A Diversified, Global Organization

The Customer Support Representative is a pivotal role within in the BGA Services team within Honeywell Aerospace. The selected candidate will be the involved in all NavDB Database Services.

Job responsibilities will include:

• Entering service agreements in BMS, supporting new customers, aircraft service transfers, and service renewals.

• Provide support to CBM, FSE, Disputes and Customer Accounts teams.

• Execute all tasks with a high degree of accuracy

• Develop proficiency in SAP, BMS and related systems including the My Aerospace portal and Sales Force.com.

• Support a global customer base while prioritizing critical issues to ensure customer requirements are met on time.

• Manage work flow with minimum supervision while displaying patience, sound judgment, and professionalism under pressure.

• Responsible for maintaining metrics relating to workload and revenue generating activities.

• Display strong written and verbal communication and presentation skills

• Develop knowledge and support all Export Compliance processes and regulations

20 Database download/Web Support

20 Assisting ACC with Collections

10 User ID access and linking

30 New Customer set up (agreements, subscription, and billing)

20 Annual renewals

YOU MUST HAVE
  • Bachelor's degree, or equivalent. Some experience in the field.
WE VALUE
  • A broad knowledge of principles and best practices in (customer service)
  • Excellent team and communication skills
  • An ability to take initiative and work with limited direction
  • An ability to influence at the operational level
  • Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems

Nonexempt Honeywell Aerospace Overview

INCLUDES
  • 1st Shift
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD36040
  • Category: Customer/Product Support
  • Location: Circuito Aerospacial No. 2, Mexicali, BC 21395 MEX

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

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