Honeywell Technical Training Supervisor in Mississauga, Ontario

Technical Training Supervisor

Join a team recognized for leadership, innovation and diversity

Develop and provide training content consistent with the language and localization requirements for the Canadian market. Manage and oversee the day-to-day training programs for internal and external customers. Apply the latest adult learning techniques to training creation and delivery. Provide reports, dashboards and scorecards related to training. Measure and report on training effectiveness and activity. Partner with business leaders to ensure alignment of training with business goals. Ensure team member performance and development meets or exceed SpinCo defined standards of excellence through coaching, motivating, observing and evaluating. Ensure the quality, integrity and currency of training materials and courses such that these provide maximum value to customers. Provide best in class customer service to customers when communicating and executing training programs. Support Knowledge Centered Support (KCS) initiatives to build improved product knowledge. Provide feedback derived from field interactions with customers. Learning Management System (LMS) administration for the region. Contribute to New Product Introduction (NPI) ensuring that Canadian-specific requirements are considered during concept and development. Aid in the beta testing of new products and services. Assist with the development of a customer-centric culture throughout the CX organization. Up to 75% business travel.

This position will be responsible for managing the technical training function in Canada for SpinCo internal and external customers. It is responsible for team leadership, language and localizations for training content, LMS administration and driving metrics that are aligned with business goals and objectives. This role reports to the SpinCo Global Training Leader and is part of the Customer Experience (CX) function.

25 Review Training Content

25 Understand Training Needs

25 Measure Training Effectiveness

25 Facilitate Training Courses

YOU MUST HAVE
  • Associates degree
  • Minimum two years’ experience supporting, servicing electronic intrusion/ video/ access control systems
  • At least one year of Networking experience with LAN/WAN technologies
  • Minimum two years’ experience with Instructional Design and delivery
  • Excellent problem solving and communication skills
  • Superb communication, written and verbal
  • Fluent English and French language written and verbal.
WE VALUE
  • Demonstrated Leadership or Management experience
  • Strong knowledge of Microsoft Office tools and OS systems
  • Strong collaboration skills and working with virtual teams
  • Project management skills

Exempt Honeywell Technology Solutions

INCLUDES
  • Extensive Travel Required
  • Remote Access Required
ADDITIONAL INFORMATION
  • Job ID: HRD36126
  • Category: Customer/Product Support
  • Location: 3333 Unity Drive, Mississauga, ON L5L 3S6 CAN

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

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