Driving Infinite Possibilities Within A Diversified, Global Organization
This role is responsible for managing enterprise-wide eCommerce (B2B) and Subscription Billing platforms and programs for Honeywell’s Customer & Commercial Engagement (C&CE) organization and its customers. This role leads cross functional teams to both complete projects and execute eCommerce and Subscription Billing strategies at the enterprise level, which may be leveraged by any /all Honeywell businesses. Responsible for providing solution leadership for technologies such as Apttus SAP hybris, Magento, Insite Commerce, Corevist, etc. Responsibility also includes working closely with off-shore / outsourced resources for applications development, support and optimization.
Platform / Solution Delivery
·Delivery of global eCommerce solutions for the Honeywell enterprise.
·Work with the functions and Strategic Business Groups (SBGs) to determine eCommerce and Subscription Billing application investment priorities.
·Provide leadership, direction, and project management for IT investments to ensure successful delivery and operations.
·Ensure IT systems and applications meet the requirements of the businesses and their processes.
·Partner with project delivery teams to ensure adherence to common process and definition of new processes.
·Conduct formal customer reviews during project execution and project completion coupled with ongoing support/optimization reviews to confirm satisfaction and ongoing ROI growth.
·Maintain and apply a strong knowledge of the customer’s business and regional/global processes to develop solutions
·Provide leadership and subject matter expertise in the evaluation, design, planning and deployment of emerging solutions to drive exceptional experiences and increased productivity and growth.
Platform Strategy and Feature Roadmap Management
·Creation, business alignment and delivery of the global eCommerce and Subscription Billing feature roadmaps for the enterprise.
·Provide inputs to Strategic Plan (STRAP) and Annual Operating Plan (AOP) in support of strategies and objectives.
·Integrate SBG-specific business processes related to eCommerce and Subscription Billing into the enterprise IT strategy.
·Partner closely with the Strategy & Innovation and Enterprise Services teams to establish and align standards and technology roadmaps for emerging digital customer experience solution capabilities across Honeywell.
·Conduct monthly eCommerce and Subscription Billing performance reviews; develop, monitor, optimizes and provide corrective action plans as required.
·Partner with IT Business Partners, Business Associates throughout Honeywell, and other solutionists to identify & document functional and business requirements and target emerging solutions.
·Document architectures for platform and development teams in conjunction with Solution Architects
·Research and recommend innovative and contemporary technology solutions by leading R&D, POC and selection efforts for eCommerce and Subscription Billing solutions.
·Drive exceptional Honeywell User Experience (HUE) and ensure consistent experience across platforms and channels (internal or external).
·Ensure that the appropriate application of HUE tools/concepts including but not limited to wireframes, prototypes, stakeholder mapping, touch point analysis, and / or journey mapping to deliver exceptional experiences on all products, systems, and services
·Ensure alignment and support of all critical systems relative to security and data privacy policies and standards inclusive of accessibility, vulnerability and website inventory management.
·Partner with IT functional, business, and infrastructure leaders to establish lifecycle governance of technology in conjunction with application roadmaps.
Solution & Service Optimization
·Drive commonality in eCommerce and Subscription Billing application platforms across Honeywell enterprise.
·Partner with the C&CEService and Operations Leader to manage ongoing operational support for the eCommerce and Subscription Billing platforms using both internal and co-source resources.
·Serve as a liaison to the solution operations team(s) to document and facilitate successful implementation of solution
·Advise and create methods to improve technical solution processes.
35 Platform/Solution Delivery
35 Platform Strategy and Feature Roadmap Management
30 Solution & Service Optimization
Must be a US Citizen due to contractual requirements.Exempt How Honeywell is Connecting the World
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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