Honeywell Customer Service Assistant in Motherwell, United Kingdom

Customer Service Assistant

Customer Service Administrator (French Speaking)

Motherwell

Honeywell Home and Building Technologies helps homeowners stay connected and in control of home comfort, security, fire systems, and air and water purification. We help building owners and occupants ensure their facilities are safe, comfortable, and sustainable. Our products and technologies are installed in more than 150 million homes and 10 million buildings worldwide.

We fantastic opportunities that has become available for an enthusiastic Customer Services Administrator (French Speaking). If you are passionate about delivering outstanding customer service, and thriving in a buzzing environment, then we want to hear from you.

Primary responsibility is managing the relationship with customers on a day to day basis in an appropriate manner. Contact will be via the telephone and email.

The main responsibilities include:

  • To respond promptly to customer inquiries and requests primarily by phone but also by e-mail and fax and taking ownership to ensure the customer receives a high level of service at all times.
  • To handle and resolve customer complaints timely and in a professional manner.
  • To direct any requests and unresolved issues to the designated internal resources.
  • To follow up customer orders with internal departments on time and update customers proactively.
  • To communicate and coordinate with internal departments.
  • To record details of actions taken
  • To follow up on customer interactions
  • To escalate issues to the Team leader or Management level on time.
  • To support other Customer Care team roles when required/requested.
  • To support projects and process improvements to increase customer satisfaction and productivity

You will be measured on your success through the following metrics:

  • Customer satisfaction ratings
  • Call stats

    25 Processing Returns

    25 Customer Invoicing

    25 Prepare Forecast Reports

    25 Order Processing

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Experience required:

This is an exciting opportunity, offering progression to individuals who work hard, and are keen to progress, and there is also Re-location support on offer for the right individual.

  • Knowledge and/or experience of how to service a Customer
  • Experience in a multi-national, global customer care company desirable
  • Experience with SAP desirable but not mandatory
  • Good IT skills specifically working in Microsoft Office
  • Interpersonal skills
  • Good written and spoken French
  • Listening skills
  • Customer focused in fast paced environment
  • Attention to detail and accuracy
  • Team minded

Nonexempt

INCLUDES
ADDITIONAL INFORMATION
  • Job ID: HRD50201
  • Category: Customer/Product Support
  • Location: Newhouse Industrial Estate, Block 1A, Motherwell, LAN ML1 5SB GBR

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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