Honeywell Customer Service Assistant in Motherwell, United Kingdom

Customer Service Assistant

Join the industry leader to design the next generation of breakthroughs

MAIN PURPOSE OF JOB

  • To manage customer accounts by controlling customer requirements from receipt of order to final shipment. Meeting customer service levels by expediting overdue orders and monitoring up-coming requirements with respective source factories or 3rd party suppliers.
  • To co-ordinate all day-to-day aspects of customer service activity.
  • To build a professional relationship with the customer by meeting targets and customer expectations.

SCOPE

Responsible for a number of customers in an Industrial, Commercial or Aerospace environment. To work with other departments to allow efficient account management and focus on key customer priorities.

RESPONSIBILITIES

•Ensure the correct entry of orders using Esker “OCR” into SAP and carry out amendments in line with OM processes to reflect customers’ requirements

•Control changing customer schedule requirements by interpreting existing and required schedules in line with agreements with customer and HW

•Dealing with customer enquiries, expedites, delivery issues and tracking requests

•Work with Production Control, PA Team and Source Factories to manage supply chain and ensure delivery of product in line with customers’ requirements

•Keep focus on strategic customers, attend CFT meetings, be key contact for all customer related issues; provide regular up-dated Open Order Book reconciliations with relevant delivery dates

•Provide pro-active information to customer when acknowledged promise dates cannot be met due to issues at manufacturing locations

•Manage customer complaints via RMA process in SAP (warranty issues, short or wrong shipments, missing documentation etc.)

•Support OM KPIs (Bookings, Billings & Backlog, Telephone Stats, Pending Orders, OTD, Response Time RMAs)

•Month End/Quarter/Year End Revenue maximisation

•Be focal point for liaising between customer and other HW functions (Engineering, Trade Compliance, Quality, Operations)

•Represent CRC during specific projects (VSMs, OTD, CFTs)

•Contract Review (as and when required)

•Take turn in taking daily T2 Meeting according to CRC rota

•Take turn in taking 5S Audit according to CRC rota

95 Customer Service

5 Continuous improvement activities

SKILLS

•Strong interpersonal communication skills, dealing with both internal and external customers and Sales Force

•English speaking role (any language skills are welcome)

•Good organisational skills

•Ability to use own initiative to make decisions and work under minimum supervision

•Ability to work under pressure

•Self motivated

ATTITUDE

•Strong team player

•Goal orientated

•Resilient

Nonexempt How Honeywell is Connecting the World

INCLUDES
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD23800
  • Category: Customer/Product Support
  • Location: Newhouse Industrial Estate, Block 1A, Motherwell, LAN ML1 5SB GBR

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

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