Innovate to solve the world's most important challenges
Responsible to perform the below day to day activities:
· Address the customer inbound calls and emails for WO dispatching requests (P.M., Chargeable, Emergency, Warranty, Install, Etc.)
· Create work order in FX and dispatch to specific technician as per the customer geography.
· Coordinate with Field Service Teams to ensure that the open work orders are completed within SLA.
· Ensure first call resolution to the customers.
· Review the new customer contracts and requirements with the District Service Leader and the Local Team Leader.
· Determine manpower scheduling and planning to ensure routine service, preventative maintenance and all planned dispatching requests are met.
· Ensure to meet the defined SLAs for all the performance metrics. (Phone metrics, email metrics etc.).
· Ensure to complete other GSRC tasks as assigned by the team leader. This may include the work with Honeywell after hours WO dispatch, National Accounts etc.
· Extract different reports like Open call, call history etc.as per the internal customer requirements.
· HOS deployment & Identify opportunities for continuous improvement to increase customer satisfaction and administration productivity & improved knowledge
70 Prevailing wage compliance
30 Night shift
How Honeywell is Connecting the World
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on applicable equal employment regulations, refer to the EEO is the Law poster .
Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .
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