Honeywell CoE TM (Specialist Admin) in Pune, India

CoE TM (Specialist Admin)

Innovate to solve the world's most important challenges

Area of Responsibility

Key Activities/Elements

Order Booking

Service Contract Bookings

· Book all service/warranty contracts in SFDC, CPQ, SAP & FX (New Contracts, Warranty, Instant Alert and Intra-company)

· Book additions, deductions, renewals, escalations and cancellations in relation to service contracts in line with scorecard targets and expectations.

· Create/amend customer records in SAP

· Error Resolution in direct communications with Sales Professional, Service Leader, Booking & Billing Specialist.

SPOT (Time & Material Booking & Reactive Quoted) Booking

· Book all SPOT projects in SFDC, CPQ & SAP

· Book additions, deductions and cancellations in relation to SPOT projects.

· Create/amend customer records in SAP

· Error Resolution direct with Sales Professional, Service Leader, Booking & Billing Specialist.

Project Booking

· Book all Install, Service & Energy projects in SFDC, CPQ & SAP

· Book all variation orders, de-bookings & cost adjustments

· Create/amend customer records in SAP

· Book Extra Work Orders (EWO) in SAP

· Error Resolution in direct communications with Sales Professional, Service Leader, Booking & Billing Specialist.

Billing & Disputes Management

Projects, EWO, Service Contracts & SPOT Billings

· Special Instructions (Invoicing)

· SPOT & EWO - Credit/Cancellation -Rebill - Error Resolution

· WO Complete/Reviewed/Approved/Export to SAP through FX

· Validates WO complete with PO & Costs assigned

· Service Contract Credit/Cancellation -Rebill - Error Resolution

· Validate all costs captured (Materials/Sub Contract Invoice)

· Special Instructions (Invoicing)/Simulated Billing

· Error Resolution in direct communications with Sales Professional, Service Leader, Booking & Billing Specialist.

Contractual Documents

· Requisition of Certificate of Insurance, Performance Bonds, and other contractual driven documents.

· Direct Communications with Risk & Contract Management.

Continuous Improvement

· HOS deployment & Identify opportunities for continuous improvement to increase customer satisfaction and administration productivity & improved knowledge

20 Processing Returns

20 Customer Invoicing

20 Deliver Forecast Reports

20 Administrative Support

20 Order Processing

YOU MUST HAVE
  • Graduate in any discipline (Strictly no Engineering)
WE VALUE
  • Technical knowledge specific to (stated field)
  • Good communication skills
  • Good administration skills
  • An ability to take initiative and work with limited direction

Nonexempt How Honeywell is Connecting the World

INCLUDES
  • 3rd Shift
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: req141560
  • Category: Customer/Product Support
  • Location: 56 & 57 Hadapsar Industrial Estate, Pune, MH 411013 IND

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

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