Honeywell Team Leader - Order Booking in Pune, India

Team Leader - Order Booking

Join a team recognized for leadership, innovation and diversity

Coordinate a team of customer service representatives to ensure all customer needs and expectations are met. You will oversee the response to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

Help Honeywell be the customer's top choice by supervising an effective Customer Service Organization

Build up your business acumen while learning to address customer needs

Drive efforts to solve complex problems for the customer

50 order management/R2R/O2C

50 Order Entry

YOU MUST HAVE
  • Bachelor's degree, or equivalent. Some experience in the field.
WE VALUE
  • Significant experience applying best practices in Customer & Product Support
  • Excellent organization skills
  • An ability to train others
  • An ability to direct and motivate a team
  • Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems

Exempt How Honeywell is Connecting the World

INCLUDES
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD48103
  • Category: Customer/Product Support
  • Location: 56 & 57 Hadapsar Industrial Estate, Pune, MH 411013 IND

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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