Honeywell Credit Dispute Clerk 3 in San Luis Potosi, Mexico

Credit Dispute Clerk 3

Join a team recognized for leadership, innovation and diversity

This is a critical role for the business. Successful performance requires an intense willingness to effectively interface with and communicate with internal customers (sales, customer service, cash services,

pricing team, credit analysts, and sales ops team). This position is responsible for achieving assigned dispute reduction goals.

In this role, the Dispute Analyst improves the dispute management process by obtaining dispute back up, identifying disputes, routing to proper resolvers, identify breaks for quick resolution, and resolving disputes timely by working with Sales Ops, Customers Care, Credit Analysts, Pricing Team and Cash Services.

Additional responsibilities dispute cleanup process to clear $0.00 disputes and reassign disputes to proper Credit Analysts/Resolvers.

Key Improvements Areas:

1) Identify disputes real time

2) Route disputes timely

3) Reduction in Past Due balances

4) Reduction in total dispute count

5) Identify breaks earlier

6) Reduction in DSO Days

7) Metric reports showing improvement

40 Maintain portfolio of accounts. Capable of reconciling problematic accounts.

20 Effectively manage the order release process

15 Customer risk assessment and credit limit recommendation

15 Ability to negotiate alternative terms for higher risk customers

10 Places a specified number of calls to customers daily

YOU MUST HAVE
  • Capable to communicate effectively in English.
  • 1 - 2 years of related experience that yields equivalent level of knowledge.
WE VALUE
  • Knowledge in credit and collection procedures.
  • Bachelor's degree in business administration/accounting, or related field.
  • Strong problem solving, interpersonal, and financial analysis skills.
  • Goal oriented, motivated self-starter, with excellent organizational skills and the ability to handle multiple tasks.
  • Excellent oral, written, and presentation skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers required.
  • Strong PC skills and Excel, and experience with other Microsoft Office products: Word, PowerPoint, Outlook, etc.

Nonexempt How Honeywell is Connecting the World

INCLUDES
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: req164098
  • Category: Finance
  • Location: Av. Salvador Nava Martinez 3125, San Luis Potosi, SLP 78260 MEX

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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