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This is a critical role for the business. Successful performance requires an intense willingness to effectively interface with and communicate with internal customers (sales, customer service, cash services,
pricing team, credit analysts, and sales ops team). This position is responsible for achieving assigned dispute reduction goals.
In this role, the Dispute Analyst improves the dispute management process by obtaining dispute back up, identifying disputes, routing to proper resolvers, identify breaks for quick resolution, and resolving disputes timely by working with Sales Ops, Customers Care, Credit Analysts, Pricing Team and Cash Services.
Additional responsibilities dispute cleanup process to clear $0.00 disputes and reassign disputes to proper Credit Analysts/Resolvers.
Key Improvements Areas:
1) Identify disputes real time
2) Route disputes timely
3) Reduction in Past Due balances
4) Reduction in total dispute count
5) Identify breaks earlier
6) Reduction in DSO Days
7) Metric reports showing improvement
40 Maintain portfolio of accounts. Capable of reconciling problematic accounts.
20 Effectively manage the order release process
15 Customer risk assessment and credit limit recommendation
15 Ability to negotiate alternative terms for higher risk customers
10 Places a specified number of calls to customers daily
Nonexempt How Honeywell is Connecting the World
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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