Honeywell Sr Customer Service Assistant in San Luis Potosi, Mexico

Sr Customer Service Assistant

Deliver business value through Right and Fast partnership

This is an incredibly exciting time to join the Homes and ADI Global Distribution team at Honeywell! Homes and ADI Global Distribution is a leader in the home heating, ventilation and air conditioning (HVAC) controls and security markets, and a leading global distributor of security and fire protection products.

In 2018, Honeywell will be spinning off the Homes and ADI Global Distribution business into a stand-alone, publicly traded company, named Resideo. Being a stand-alone company will provide the business the independence, focus, direct financial resources, and flexibility required to adapt quickly to market and customer dynamics, and we want you to be part of its evolution. For more information on the future independent company, go to www.resideo.com.

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Help the Company be the customer's top choice by delivering excellent customer care

Build up your business acumen while learning to address customer needs

Be part of the team that is solving complex problems for the customer

40 Order Management

10 Order Processing

10 Processing Returns

40 Solving customer issues

YOU MUST HAVE
  • High School Diploma, or equivalent.
  • Some experience in Customer Service
  • Conversational and written English skills
WE VALUE
  • Ability to make difficult decisions
  • Experience managing SAP/Oracle
  • Some experience using Excel
  • An attention to detail
  • A bias for action
  • An ability to work in a team
  • A commitment to discovering ways to improve service
  • An ability to work with limited direction

Nonexempt How Honeywell is Connecting the World

INCLUDES
  • Continued Professional Development
ADDITIONAL INFORMATION
  • Job ID: HRD35373
  • Category: Customer/Product Support
  • Location: Av. Salvador Nava Martinez 3125, San Luis Potosi, SLP 78260 MEX

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the EEO is the Law poster .

Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .

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