Honeywell Customer Support Engineer – Electrical and Mechanical in Sao Jose Dos Campos, Brazil

Customer Support Engineer – Electrical and Mechanical

Join the industry leader to design the next generation of breakthroughs

Now is an exciting time to join Honeywell's Customer and Product Support (C&PS) group. This is a great opportunity to showcase your strategic and technical abilities supporting Embraer production on multiple

platforms and multiple product lines.

Honeywell Aerospace has approximately 40,000 employees around the world. Thousands of Honeywell

Aerospace technologies, products and services are found on virtually every commercial, defense and space aircraft worldwide. We develop solutions that span air traffic modernization, flight and runway safety, engines, cockpit and cabin electronics, wireless connectivity, logistics and more. Honeywell

Aerospace delivers safe, efficient, productive and more comfortable transportation experiences for manufacturers, airlines, business and general aviation aircraft, military and airports through three divisions, Air Transport and Regional, Business and General Aviation and Defense and Space. For

more information, please visit or follow us @honeywell_aerospace.

The position is for a Sr. Customer Support Engineer (CSE) who will be supporting Honeywell avionics, lighting, cabin management, engines, Auxiliary Power Unit (APU) and Environmental Control System (ECS) products or systems that are installed on the various Embraer platforms. The Sr. CSE manages activities required to support and resolve technically challenging production issues at both component and system levels. The engineer in this role must respond quickly, effectively, and professionally to technical issues that arise, and, when necessary, escalate them quickly and appropriately.

The candidate will be reporting into the C&PS Dedicated Technical Support organization in Phoenix, Arizona.

Additional responsibilities:

• Single point of contact/customer focal for electrical and mechanical technical issues in support of Embraer.

• Perform complex technical assignments and make independent decisions in areas of responsibility based on in-depth system and equipment knowledge. These assignments include, but are not limited to, the removal and replacement of avionics, lighting, and cabin management components. On the mechanical

side it includes the Engine, Auxiliary Power Unit (APU), & Environmental. Control System and their sub-components.

• Coordinate activities with the appropriate Product Support Program Manager.

• Participate with the Customer Business Team (CBT) to provide input with regard to the planned effort to develop and deploy the support requirements for Products, Systems, and Services.

• Develop a teaming relationship with members of the Field Service Engineering (FSE) Staff, Engineering, and other appropriate members of the Tech Services team.

• Participate in the concurrent development process with the systems team to ensure Customer & Product Support (C&PS) requirements are included in the development.

• Work with Training Department to develop or update training programs and provide training as required.

• Establish positive relationship with Embraer to ensure positive Honeywell image.

• Coordinate and drive C&PS activities with the Honeywell Customer Business Team.

• Foster Customer satisfaction by maintaining regular contact and by providing timely responses to inquiries.

• Use Six Sigma and HOS tools to complete projects that will benefit both Honeywell and Embraer.

• Work remotely and with limited supervision.

• Other activities that may be assigned.

25 Ensure Right and Fast Delivery

25 Educate customer and field technicians

25 Validate customer request

25 Write documentation used by field technicians

  • Four (4) year technical college degree required or equivalent 2 year degree with continuing education and an A&P and FCC license is required.
  • Working knowledge of electrical & mechanical systems installed on various Embraer platforms.
  • Ability to travel on short notice to support aircraft on ground.
  • Ability to work non-standard hours (second shift, weekends and holidays) as needed.
  • Ability to communicate professionally in English and Portuguese withverbal / written communications
  • Working knowledge of Honeywell Avionics, Cabin Management, HTF 7500 engine, and RE Series APU's and airframe interfaces.
  • Must have proven track record in demonstrating customer satisfaction skills with high visibility customers; ability to establish credibility and maintain strong customer relationships.
  • Demonstrated communication and teamwork skills.
  • Experience interfacing and resolving customer concerns and problem solving.
  • Ability to learn and use customer management and knowledge management tools.
  • Demonstrated business acumen.
  • Strong Interpersonal skills with ability to work independently, as well as part of a team.
  • Strong verbal and written communication skill, with ability to positively influence others.
  • Utilizes time management skills to manage conflicting priorities. Exhibits sound independent judgment in assessing priorities, needs and problem resolution.
  • Minimizes defects and enhances process improvements using Six Sigma Plus and HOS tools

Exempt Careers at Honeywell - Engineering

  • Continued Professional Development
  • Job ID: HRD47379
  • Category: Customer/Product Support
  • Location: Av. Brig. Faria Lima, 2170 (F60/2 PC046-4), Sao Jose Dos Campos, SP 12227-901 BRA

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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